FAQ

FAQ Topics

• General

What is car sharing?
Car sharing is a membership based program where, once you join, you can rent a vehicle 24/7. Cars are parked at a dedicated spot in a lot close to where you live and work. Members can rent a vehicle for an hour, a day, or overnight.
how does car sharing work
How much does it cost?
There’s an annual membership fee and one-time application fee. Rates vary by city, location and time. Check your program page for more information.
Where are the cars located?
Cars are parked in designated spots on the street or in a lot, close to where you live and work. Locations vary by city. See your program page for more information.
where are the vehicles, locations
How do I know if it’s for me?
Car sharing is the perfect complement for your on-the-go lifestyle. We know you could use a variety of public transportation options such as taking the train, the bus, walking, or biking. But, sometimes you need a car. Vehicles are parked in designated spots for 24/7 access.

• Join

I’m ready to join. How do I become a member?
It’s easy to get started! First, review our member eligibility policy carefully:
 
Member Eligibility
• Ages 21 and over (18+ on some University campuses)
• Valid driver’s license
• Valid major credit card in your name
 
International Drivers’ Licenses Accepted! If you have a qualified driver’s license from another country and/or an international permit, you’ll just need to show it to a local Enterprise CarShare representative.  (We’ll contact you with further instructions upon application.) 
 
Then, choose a car sharing program near you and fill out the online application.
 
Once your membership has been approved, you’ll receive an email confirmation. We’ll mail you a membership card and welcome brochure with your member ID number—you’ll need this to log in and reserve. Please note it may take up to 7-10 business days to receive your membership materials.
 
Ready to get started? Join now
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How can I ensure my application is approved quickly?
Be sure you’ve entered the following correctly on your application:
• Name as it’s shown on your license
• Credit card is in your name with correct billing address (on your credit card statement)
• Local address listed on your application (where your membership kit will be mailed, no PO BOX),
• Valid .edu email address if joining a program on campus or under the age of 21.
I applied. Where is my member card?
After submitting your application, you should expect an approval email or additional follow up steps within 1-2 business days. (International applicants may take longer to get approved.) 
 
Once your membership is approved, you should receive your membership materials in the mail within 5-7 business days (depending on your geographic location).  When the card arrives, you’ll be on your way!
I need to drive sooner. How can I get my card quickly?
The approval process is simple and we work to get you on the road as soon as we can. Please allow up to ten days for the entire approval process and for the arrival of your member card. If you need to drive sooner, we may be able to accommodate your request in certain markets where we have a storefront. Contact us for more information.
how do I join
Can I become a member if I am under 21?
If you’re a student between 18 – 20 years old, at most of our University programs, or where required by law, you can join. Please check out your program page for more details.
Do you offer corporate or school affiliated programs?
Yes. Check our program locations page to see if your company or school is already an Enterprise CarShare member.  If we’re not on your campus yet and you are a decision maker, you can request information to start a program online by submitting an RFP. 
Are there special family memberships?
Family and multi-driver memberships are available in some locations.  Visit your program page or contact us today to learn more about this special membership offer. 

• Reserve

Do you have an app?
Go mobile with our Enterprise CarShare app. We’ve built a one-stop shop for all of your on-the-go CarShare needs, accessible directly from your mobile device.
 
Once you log-in to the app, you’ll enjoy the following:
- Automatic geolocation to find vehicles closest to you
- Create, modify or cancel reservations in just a few clicks
- View current rental or extend your reservation
- Upload gas receipts on-the-go
 
Download now for Android or iPhone.
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How do I make a reservation?
Use your member ID and personally selected password to log in online via your desktop of mobile device. Select the time you need and search for vehicles in your desired area.  Reserve and use 24/7 with an hour minimum, with as little notice as you like.  You’ll receive a confirmation email with details and directions to the vehicle. 
What type of car can I reserve?
We have an assortment of vehicles ranging in class from Economy to Luxury, with availability varying by location. Cargo vans for hauling are available in most major cities.  To see what vehicles are available in your neighborhood, visit your program page.
How long can I book a reservation for?
Reservations can be as short as one hour. Maximum reservation length is typically seven days, but can vary based on your program. If you need a car longer than seven days, give us a call and we’ll do our best to accommodate your driving needs.
What is the reservation cancellation policy?
To maximize availability for all members, we ask for at least three hours’ notice when canceling your reserved time. If you cancel with less than three hours’ notice, you will be billed for the first three hours of your reservation, or the cost of your reservation, whichever is less. If you do not cancel your reservation and do not drive, you will be billed for the full estimated cost of your reservation.
Can I drive out of state?
Yes. Please refer to the Terms and Conditions on your program page for restrictions.
Can I book in another city?
Yes. Many of our programs already allow for members to access a nation-wide fleet of vehicles for multi-city use but may require additional steps. Click here for instructions on how to view additional markets. If you do not see this message once logged in, contact us for more information on how to rent in other cities. 
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What if I lose my membership card or fob?
Contact us to request a replacement. In most cases, a $10 replacement fee will apply.

• Unlock & Go

How do I unlock the vehicle?
When you arrive at your reserved vehicle, place your membership card over the sensor on the driver’s side windshield until you hear the doors unlock. The keys will be inside in the vehicle or with the valet. Now you're ready to roll!  
 
Unlocking the vehicle may differ depending on your program and location. Please visit your program page for exact details.
What if I’m picking up my car from a valet?
Some of our vehicles are located in valet lots or garages. As a general rule, show up a few minutes early to ensure you can get your vehicle on time, in case there is a wait. Specific information about your reserved car and associated valet locations, including addresses and phone numbers, can be found in your reservation confirmation email.
What if I cannot find the vehicle when I go to begin my reservation?
Before heading to pick up a vehicle, it’s important to check your online account to ensure your reservation has been booked properly and review your confirmation email, which will include details about your reserved vehicle and location. If you get to the Enterprise CarShare parking area and your car is not there, call us and we will assist you by locating the vehicle or switching your reservation to another available vehicle.
Who can drive the cars?
Only you or another driver approved on your Enterprise CarShare account can drive the vehicle during your reservation.
Who is responsible for filling the gas tank?
Fuel is included! One of the responsibilities of membership is to refill the gas tank when it drops to ¼ full during your car sharing period. The car can be refueled at any one of 160,000 gas stations that display the Wright Express logo. Be sure to return the fuel card to the same place you found it after you've filled the tank. Failure to return the vehicle with a minimum ¼ tank of fuel or a lost fuel card could result in a fee.
 
In the unlikely event you need to purchase fuel on your personal credit card and need to be reimbursed, you can upload your fuel receipt online, or via our mobile app within 30 days of purchase. Please note that the receipt must be final and include gallons purchased.
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How do I refuel the vehicle?
When you pull into a gas station, retrieve the fuel card and swipe the card like you would any credit card at the pump. When prompted, enter the vehicle mileage from the odometer and your unique 6-digit fuel PIN. Fill the tank with regular unleaded gasoline and then return the fuel card where you found it. Review member policies on your program page for more details.
 
In the unlikely event you need to purchase fuel on your personal credit card and need to be reimbursed, you can upload your fuel receipt online, or via our mobile app within 30 days of purchase. Please note that the receipt must be final and include gallons purchased.
I’ve lost my PIN. What do I do?
Contact Member Services and we’ll provide you with a PIN. In the unlikely event you need to purchase fuel on your personal credit card and need to be reimbursed, you can upload your fuel receipt online, or via our mobile app.
 
Please note that the receipt must be final and include the date and gallons purchased. Fuel reimbursements must be requested using the Fuel Reimbursement Form on the desktop site or the mobile app within 30 days of purchase. 
Are pets allowed in the vehicles?
Pets are required to be crated at all times while in the vehicle.  (Service animals used by members or passengers with disabilities are allowed in the vehicle without a carrier.) Please return the vehicle free of pet hair. Pet hair on the seats may result in a cleaning fee.
Can I smoke in a car?
No—there is a fine for smoking in our vehicles.
Am I responsible for cleaning the vehicle?
Members are responsible for picking up trash and taking personal belongings upon exiting the vehicle.  If you find the vehicle in less than acceptable condition at the start of your reservation, call Member Services immediately to avoid a fee. Be sure to leave the vehicle in good condition for the next member. If the member using the vehicle after you reports that the vehicle was left in an unacceptable condition, you may be assessed a fee
What happens if the vehicle breaks down during the reservation?
In the event of a breakdown, flat tire or other problem, call us immediately so we can dispatch our 24-hour roadside assistance.
What if I need a vehicle equipped with a Mobility Device?
Enterprise CarShare is committed to providing mobility options for our customers with disabilities. Mobility devices including left hand controls with spinner knobs, left foot accelerators and pedal extenders are available at no additional charge.
Due to the unique nature of our services and the fact that mobility devices require installation, please contact a service representative by phone, 24 hours a day at 866-225-4284 to reserve a vehicle with such devices. Please note mobility device-equipped vehicles will be provided by Enterprise Rent-A-Car. 48 hours advanced notice is required. Visit our Customers with Disabilities page for more information.

• Return

How do I end my reservation?
Return the vehicle to its designated parking space (where you picked it up).   Please remember to leave the vehicle ready for the next member:
 
• Clean up any trash or spills, return seats to upright position, remove keys from ignition, and turn off the lights and engine. 
• Take all your personal belongings. Don’t forget your stuff! 
• Return the ignition key to where you found it, and exit the vehicle. 
• Exit the vehicle. Do not manually lock the doors. 
• Hold your membership card over the sensor on the windshield until the doors lock.  Your rental ends when this step is complete. 
 
Ending your reservation may differ depending on your program and location. Please visit your program page for exact details.
 
Please note: Simply returning the car to its designated parking space will not notify us that the car has been returned—you must also complete the steps above to ensure your reservations ends, or late fees may apply.
What if I am running late bringing the vehicle back?
Returning the vehicle late or extending after your reservation has ended will incur a penalty. If you know you're going to be late, extend online, with our app, or by phone before the end of your reserved time. If there's no reservation right after yours, we can extend your reservation without a problem. If your extension or late return delays another member who has reserved the vehicle you are driving, an inconvenience fee may apply.
Do I get credit for returning my car early?
Sometimes. If you plan to return your vehicle earlier than expected, simply shorten your reservation online, with our app, or by phone. Starting at the time you notify us of your early return, you are responsible for up to three hours of your canceled time. (Ex: You have a reservation from 11am – 9pm.  At 2pm you adjust your reservation to end at 4pm. You will be responsible for time up to 5pm, three hours after the time you made the change. Any time after 5 pm is no longer your responsibility!)
What happens when I return the vehicle and there is an unauthorized vehicle in the reserved parking area?
Contact us immediately so we can make arrangements to remove the unauthorized vehicle and give you directions on where to park.  We may ask you to find another parking space close by and provide location details to us so we can move the vehicle or direct the next member to the car.
How can I retrieve personal belongings I left in the car?
Always check the vehicle before exiting to ensure you have all of your belongings and that the vehicle is clean and fueled. If you do leave behind an item, contact Member Services for temporary access to the car as long as it isn’t on reservation with another member. Please be aware that Enterprise is not responsible for any personal belongings left behind. 

• Billing

How do I pay?
You’ll keep a credit card on file to pay for your reservations.  Depending on your program location and membership, reservations may be charged when you book or at the time of your reservation.  Additional time, mileage and fees will be charged as they are incurred and applied to the total cost of your trip.  The card on file must be a major credit card and must be in the name of the primary member (account holder). 
Annual memberships renew automatically and any applicable membership fee will be charged upon the anniversary month of your join date.  For more details on payment, or if you are using our services in New York and do not have a credit card, please review member policies on your program page.
How do I update my credit card on file?
Log in to your account using the desktop site and navigate to the 'My Account' tab where your account and billing information is stored.  Select 'Update Payment Method' to begin entering your new payment method. 
Is mileage included in my hourly rate?
Depending on the plan you choose, your rate may also include a limited amount of miles per reservation, reserved day or hour.  Any miles over your limit will be charged at a low per-mile rate. Check your program page for your rate plan’s mileage limit and per-mile charge.
How do overnight charges work?
If you would like to keep the car overnight, discounted overnight rates may apply. Check your program page or contact us for more information.  If you reserve a car for a full 24 hours, overnight hours will be included as part of your daily rate.
What is “driving credit”?
Driving credit can be applied toward reservation time and mileage.  It is automatically applied to eligible costs and cannot be transferred, applied to previous rentals or balances owed or other fees/charges,and has no actual cash value or surrender value.
How do I cancel or unsubscribe from my CarShare membership?
Please contact us by phone or email info@enterprisecarshare.com to cancel your membership so that we can review your account and provide instructions for returning your membership card.
cancelling, delete, account, stop, cancel, quit, unsubscribe, terminate

• Driver's License Validation

Are instructional permits or temporary licenses permitted?
Instructional permits, such as learners permits or provisional, probationary and junior licenses, are not accepted. Some locations do not accept temporary licenses. Please wait to receive your permanent license before applying for a membership.
permit, learner, temp, temporary, provisional, probation, junior
Is my international driver’s license permitted?
Yes. If you have an international driver’s license you will be required to validate it in person. Bring your driver’s license, plus your International Driver’s Permit if the license is in a language other than English. Some locations may require additional information, including address verification and a second form of government-issued identification. Please call the location prior to your arrival for details on what to bring.
international, country, passport, license, IDP, requirements, required
I am validating my driver’s license at an authorized Enterprise location. What do I bring?
Please bring a valid, unexpired government-issued driver's license which includes your photograph. Photocopies are not accepted.
 
If you have an international or temporary driver’s license, additional information, including address verification and a second form of government-issued identification may be required. Some locations do not accept temporary licenses – please call prior to your arrival.
validate, license, international, passport, IDP, requirements, required
I am required to validate my license in person, but I can’t get to an authorized location. What do I do?
Some locations outside of major cities may provide alternate or expedited options for license validation. These accommodations are not applicable in the New York City or Philadelphia metro areas where there are multiple authorized locations available.


To find out if these options are available in your area, call our Driver Approval team.
validate, license, location, office
I just applied and will validate my license in person. Can I pick up my membership materials at the same time?
We’d love to help and may be able to accommodate this in some locations! Typically in major cities. Contact Us for more information on these locations.
If the location is equipped to provide these materials, you’ll need to bring along the following to receive your membership card: 
• The credit card you provided on your application
• Proof of current address (ex. a recent utility bill) is required If your license does not reflect your current address provided on your application
validate, license, membership card, member card, office
I’m already a member and you contacted me to validate my current license. Why?
As part of your CarShare membership, Enterprise needs to see you and your driver’s license, either by photo or in person, annually (even if your license is not expiring) and prior to its expiration. Your license needs to be reviewed by the due date provided to avoid interruption of your membership.
validate, license, review, annual, expired
My license is due for an annual review, but I have a temporary license because I just renewed it. Can I use it?
Sometimes, because it depends on your location. We recommend that you wait for your permanent license if possible. If you are waiting for your permanent photo license and must validate a temporary/paper license, please keep in mind:
• Some locations do not accept temporary licenses - please call prior to your arrival
• Temporary/paper licenses cannot be validated online and must be reviewed in-person
• If you validate with a temporary license, we will contact you to validate again with your new permanent photo license prior to the expiration of your temporary license
• Additional information, including address verification and a second form of government-issued identification may be required
renew, renewal, temp, temporary, validate, license, expired

• Physical Damage & Liability Protection

If Enterprise CarShare is on your work site for business use, your rules and policies may differ from those listed below. Please refer to your program page for more details.

 

Am I covered to drive?

Physical damage and liability protection is included in your low, hourly rate and coverage levels vary by program. In some markets, you may purchase additional coverage options for your hourly or daily rental, or even to cover you for the year. Review your program page for specific information.

What if I get into an accident?

Call the police before leaving the scene to make a report and, if available, fill out the accident checklist found in the glove box. Please call us to notify us of the accident immediately so that we can create a report of the information you collect and assist you in any way possible.  We’ll be sure to make alternate arrangements for the next Enterprise CarShare member that has a reservation for that vehicle.

If you are in an accident with another vehicle, we will respond to claims from other parties up to the limits required by the state and as described in the terms and conditions of your application.

What happens if I damage the vehicle?

If the vehicle is damaged during your reservation, you may be responsible for a damage fee. Liability and Damage Waiver coverage varies by program or location.  Please review your program page or contact us for more information.  Please do not attempt to repair a vehicle on your own. Report any damage or vehicle issues to Member Services before continuing to drive to ensure your safety and avoid further damage or cost. 

What if the vehicle is damaged when I arrive for my rental?

You’ll find a Damage Evaluator and instructions in the glove box. Before driving away, please take a few minutes to check for any damage or vehicle issues and report to our emergency line (phone number) immediately to avoid being charged fees for damages that may have existed prior to your use of the vehicle. Failure to report damage could result in suspension or termination of membership.

We don't want to hold you responsible for damage that existed prior to your use of the car. Please take a few minutes before you drive to inspect the car prior to each rental. In the glove box, you’ll find a damage evaluator and instructions for reporting damage or vehicle issues at the time of pick up. Please call us immediately to report any problems so that we can document the vehicle’s condition prior to your use and, if needed, make other arrangements for you. 

• Business/Government

How do I sign up as a member on my employer's account?
You can join by visiting your organization’s location page or via a link provided by your employer.
How do I remove a member from our business or government account?
The account administrator can contact us to remove a member from the account.  We’ll provide instructions for returning membership card or fob. 
Are there special memberships for business accounts?
Yes! We develop custom programs for businesses, governments and universities based on your organization’s size, needs and goals. These memberships range from placing a few cars near your building, to offering a private fleet for your employees only.
Contact us today and learn about how we can help your organization save time, save money, reduce emissions and be a leader in your community.
Who can use the vehicles that are near our building?
Because business accounts are customizable, it depends on your specific program. Some organizations elect to have us place a few cars near their office but are open to anyone in the city to use them. Other organizations have us set up entirely as a private fleet just for their employees and clients to use. Contact us today to learn more about the best and cost-effective transportation solution for your organization.
 
See how other companies did it by viewing our case studies. 
Does an organization’s car sharing program include physical damage or liability protection?
Business and Government physical damage and liability protection coverage vary by program. Options are available. Contact us for details.
insurance
What types of vehicles are available?
Enterprise has the world’s largest and most diverse fleet of vehicles. When you rent from Enterprise CarShare, you can choose from a variety of newer model and well-maintained vehicles. We will evaluate your organization’s needs and suggest specific car models that best fit your business. We offer a large and diverse fleet, including fuel-efficient sedans, SUVs, pickup trucks, electric and hybrid models.
Who pays for a traffic ticket?
The member is responsible for paying for all traffic or parking tickets while using an Enterprise CarShare vehicle.
How do I pay for tolls?
Members are responsible for paying any tolls they incur when traveling on toll roads. If using an Enterprise CarShare owned toll pass box, you will be billed for the cost of the toll after the reservation, plus any administration fee that occurs.
 
New York: Vehicles are equipped with E-ZPass® toll passes. Where E-ZPass® is accepted, please do not pay cash at the toll. You will be billed for the toll, plus a 10% processing fee, separately from your reservation.
 
Philadelphia: Vehicles are not equipped with E-ZPass® toll passes. Members should always use the cash lane. If you do not pay at the toll, you will be billed for the toll plus up to $5.00 for administrative fees separately from your reservation.
e-z, EZ, EZPass
Who is responsible for filling the gas tank?
Fuel policies will vary by business account.
 
If sharing cars with the city, please refill the gas tank when it hits ¼ full during your car sharing period. The car can be refueled at any one of 160,000 gas stations that display the Wright Express logo. Be sure to return the fuel card to the same place you found it after you've filled the tank. A lost fuel card could result in a fee.
  
If your program is exclusive to those only within your company, please refer to your company’s travel policy. 
How do we refuel the vehicle?
If sharing cars with the city, when you pull into a gas station, retrieve the fuel card and swipe the card like you would any credit card at the pump. When prompted, enter the vehicle mileage from the odometer and your unique fuel PIN. Fill the tank with regular unleaded gasoline and then return the fuel card where you found it. Review member policies on your program details page for more details.
 
If your program is exclusive to those only within your company, please refer to your company’s travel policy. 

• Other

Enterprise Holdings Safety Recall Policy
Policy: The Federal Motor Vehicle Safety Act requires auto manufacturers to send a notice of any safety recall to vehicle owners. When Enterprise Holdings receives such a safety recall notice and the corresponding Vehicle Identification Numbers (VINs), it is Enterprise Holding’s policy to not rent such vehicles until the manufacturer’s specified remedy or authorized interim repair has been implemented.
Process: After receiving the safety recall notice, Enterprise Holdings identifies affected vehicles by VIN and then places a “mandatory hold” on them in our rental management system. This “hold” directs the recall work be completed before renting the vehicle. Sometimes manufacturers advise that certain recalled vehicles can be safely operated once an authorized interim repair has been completed. In such cases, Enterprise Holdings may rent vehicles after the interim repair has been completed – but only until the final remedy is available.