Dear Enterprise CarShare Member,
After thoughtful consideration, we have made the difficult decision to indefinitely suspend our car-sharing operations in New York, Philadelphia, St. Louis and Honolulu. This decision is effective June 18, 2020. We did not take this decision lightly and apologize for any inconvenience this may cause.
Members in these markets will have access to their Enterprise CarShare account through September 30, 2020. We encourage you to log-in to review the status of your account and update your credit card information to expedite any expected refunds.
We will provide a prorated refund of annual membership fees as well as refunds for any credit balances by June 30, 2020. For more information about refunds please review the FAQs below.
We thank you for your support of Enterprise CarShare. As a valued member of the Enterprise family, we are extending a discount on daily rates at nearby Enterprise Rent-A-Car locations. To take advantage of this discount please log-in to your account or refer to your email for a link.
Please review the FAQs below for additional support and contact information.
After careful consideration, we have made the difficult decision to indefinitely suspend our current car-sharing model in certain markets. This was a strategic business decision that was right for Enterprise at this time.
We encourage customers to reach out to one of our nearby Enterprise Rent-A-Car branch offices for alternate mobility solutions. Enterprise is in a unique position to be able to serve most Enterprise CarShare members from our extensive network of local or neighborhood rental locations. We know that many of our members are renting during normal business hours and are hopeful our neighborhood locations will be able to meet the majority of our customers’ needs.
Members with eligible accounts will receive a prorated refund for membership fees and credit balances by June 30, 2020. Members in good standing with Enterprise CarShare will receive a partial refund for application and/or membership fees paid between April 2019 and March 2020. The fee will be prorated for the number of months “used”.
For example: A $12 annual membership fee is equivilant to $1 per month. For a membership paid in December 2019 (4 months used/8 months unused), a member would receive $8 in refunds [$1 per month X 8 unused months] This example does not include taxes.
Members will have access to their Enterprise CarShare account through September 30, 2020. We encourage you to log-in to review the status of your account and update your credit card information to expedite expected refunds. Members with invalid/expired credit cards will be issued a check refund. Please allow an additional 2-3 weeks for checks to be processed and sent to the address on file.
If you have additional questions or require further assistance, please call our dedicated customer service line.
New York, Philadelphia, St. Louis & Honolulu Members : 855-383-1212.
University Members: 877-599-3227.
To assist CarShare members through this transition, discounted rates are available to CarShare members at nearby Enterprise Rent-A-Car locations. To make a discounted reservation, please log in to your account or reference our June 18th email for a link. Our network includes neighborhood Enterprise Rent-A-Car locations throughout your city, each one offering a diverse fleet of affordable vehicles. Many also offer extended and weekend hours.
We have decided to suspend our retail car-sharing services in U.S. cities and at several universities. However, we will still operate car-sharing services in other large metropolitan areas, including Toronto and London.
U.S. operational closures will have no impact whatsoever on your local Enterprise car-sharing membership or program.
New York, Philadelphia, St. Louis or Honolulu Members: 855-383-1212
University or Business Members: 877-599-3227