CORONAVIRUS (COVID-19) UPDATE FROM ENTERPRISE CARSHARE

Due to the disruption related to the ongoing world health crisis surrounding coronavirus (COVID-19), Enterprise CarShare (vehicles and office locations) is temporarily unavailable until further notice. Please see our FAQs below for more information on temporary changes that may impact your CarShare application or current membership.

We apologize for this inconvenience. However, Enterprise Rent-A-Car remains committed to helping frontline responders, and you, move forward. As an essential service provider, Enterprise is staying open to serve customers who rely on us to provide critical mobility options or who are on the front lines of relief efforts. You can find more information on alternative transportation options that may be available here.

Frequently Asked Questions

  • Why are you temporarily closed?

    Due to the disruption related to the ongoing world health crisis surrounding coronavirus (COVID-19), Enterprise CarShare (vehicles and office locations) is temporarily unavailable until further notice. We apologize for any inconvenience this may cause. Enterprise remains an essential service provider during this global health crisis. You can find more information on alternative transportation options that may be available here.

  • When will I be able to make reservations again?

    We are looking forward to making cars available to you as soon as possible, but unfortunately given the many unknowns associated with the impact of this global health crisis we are unsure when we will resume service. We encourage any member who is in need of vehicle transportation to contact Enterprise Rent-A-Car, which remains an essential service provider during this global health crisis. You can find more information on alternative transportation options that may be available here. In addition, to take advantage of Enterprise CarShare member discount on rentals through Enterprise Rent-A-Car please use the following link to book a vehicle.

  • Can I log in to my account?

    Yes. You may log in to your account to do things like view your invoice and update your contact information.

  • Can I speak to someone about my membership?

    Yes. Our Member Services team can be reached by phone or email to assist with questions related to your application, membership, or account. Please note that we may be experiencing higher call volume at this time. Thank you for your patience.

  • My reservation was cancelled. Will I get a refund?

    Yes. You will receive a full refund for your cancelled reservation and any cancellation fees will be waived.

     

    We apologize for this inconvenience. However, Enterprise Rent-A-Car remains committed to helping frontline responders, and you, move forward. As an essential service provider, Enterprise is staying open to serve customers who rely on us to provide critical mobility options or who are on the front lines of relief efforts. You can find more information on alternative transportation options that may be available here.

  • My reservation is in progress now. Do I need to return earlier than planned?

    No. You can return at the end of your reserved time. For assistance with your reservation or to return early, please contact our Member Services team.

  • I had a reservation in the future that has been cancelled. Is there anything that you can do for me?

    We apologize for this inconvenience. When services resume you will be notified in email, at which point you can book new reservations. In the meantime, Enterprise Rent-A-Car remains committed to helping frontline responders, and you, move forward.

     

    We encourage any member who is in need of vehicle transportation to contact Enterprise Rent-A-Car, which remains an essential service provider during this global health crisis. You can find more information on alternative transportation options that may be available here. In addition, to take advantage of Enterprise CarShare member discount on rentals through Enterprise Rent-A-Car please use the following link to book a vehicle.

  • Since I’m not able to use your service, will I get a refund for my monthly/annual membership fee?

    For the time being while we are unable to provide service, we have paused charges for annual and monthly membership fees that may be applicable based on your membership plan.  As we restore service, we will resume monthly membership fees or apply a prorated annual membership fee for the remainder of your renewal period, based on your membership plan.

  • Can I rent hourly with Enterprise?

    Unfortunately, Enterprise does not currently offer hourly rentals. Vehicles can be rented for a day or longer. You can find more information on alternative transportation options that may be available here.

  • I’m a college student in need of transportation. Is there an option for me?

    Enterprise Rent-A-Car is waiving its young renter fee and reducing its minimum age to rent a vehicle to 18 years old. The change is effective now through the end of May in the United States and Canada. Find more information here.

  • I received an email that my license needs to be reviewed to avoid interruption of your membership. What do I do?

    If you have a license from the U.S or Canada you can submit photos online for validation. Unfortunately, the option to validate your license in person is unavailable at this time as our CarShare locations are temporarily closed.

  • Why can’t I apply for a membership?

    Due to the disruption related to the ongoing world health crisis surrounding coronavirus (COVID-19) Enterprise CarShare (vehicles and locations) is temporarily unavailable until further notice. To avoid charging you associated fees that may apply we are temporarily pausing the ability to apply for membership. We look forward to welcoming you as a member when our services are restored.

 

Thank you for choosing Enterprise CarShare. Now more than ever, we are reminded of the importance of serving our customers and our community.