We are excited to announce that we are reinstating our car-sharing services in certain markets. Sanitized, contact-free rentals are available to members in Toronto and Mississauga.  If you are a member of a different area, please check back often for updates. 

 

Please read below for important updates.

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The New Standard in Car Sharing

Enhanced Cleaning

 

The safety and well-being of our members remain our top priority. We have modified our reservation process to ensure that each vehicle is thoroughly cleaned and sanitized between rentals, using enhanced procedures established by leading safety experts. In addition, we have added the following precautions to protect the safety of our members and our customers.  

  • Each of our vehicles is thoroughly cleaned between every rental. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to high-touch points throughout the vehicle. For detailed information visit our FAQs.
 
  • Members will be required to self-certify prior to their rental to confirm they are not under quarantine for COVID-19, currently diagnosed with COVID-19, showing symptoms of COVID-19 or living with/been in close contact with someone who has tested positive for the virus.
 
  • Our local team will continue working from their homes but will remain ready to serve you while our storefront is closed. For assistance from your local Member Service Team please call 1.844.341.7888 between 8.a.m. and 7.p.m., 7 days a week.

 


Modified Reservation Process

24 -Hour Cleaning Window

 

When you’re ready to rent with us, please be aware of the following temporary adjustments to our service and rental processes.  These adjustments are necessary to ensure that we provide a clean and sanitized rental to each and every customer.

To reserve a vehicle:

1.  Our systems have been updated to automatically apply a 24-hour sanitation window between reservations. Please book your reservation as normal.

2.  To change your reservation, you will need to call the Reservation Line at 1.844.341.7888 (option 1). If you have already started the trip, you can end your reservation early or extend for up to an hour through the app. 

Please note that vehicle availability is limited at this time.

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Updates to Membership Fees

While we were away, we suspended the monthly and annual fees. If you paid a membership or damage waiver fee prior to our service suspension, we have issued you a driving credit for that amount. 

PLEASE NOTE: Monthly and annual fees will resume for members in Toronto and Mississauga starting June 26, 2020.

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Frequently Asked Questions

  • How do I change or cancel my reservation?

    Changing Reservations:

    If you need to amend a future reservation, please call our Reservation Line at 1.844.341.7888 (option 1). If you have already started your reservation,  please use the app to adjust pick-up or drop-off times.  

     

    Canceling Reservations:

    To cancel a future reservation, call our Reservation Line at 1.844.341.7888 (option 1). Please review our cancellation policy for fee details: https://www.enterprisecarshare.ca/ca/en/policies/toronto-policies.html  

  • Where can I rent an Enterprise CarShare vehicle in Canada?

     Effective June, 26, 2020 modified services are available in Toronto and Mississauga.  In order to ensure that vehicles are cleaned according to our enhanced procedures between every reservation, we will have limited vehicle availability. Members can search for available vehicles on our website or app. 

     

    If you are a member of a program outside of the Toronto or Mississauga markets, please check back for updates. In the meantime, you can take advantage of discounted daily rates with Enterprise Rent-A-Car by reserving here

  • Why are some locations still temporarily closed?

    To ensure the safety and wellbeing of our customers, some of our operations will remain temporarily suspended. We apologize for any inconvenience this may cause.  

  • When will full-service resume?

    We look forward to offering the full benefits of car-sharing soon. For now, we have limited our operations to continue providing our members and employees with the highest standard of cleanliness. 

  • Will I get a refund for membership and other fees?

    While we were away, we suspended membership fees and renewals. You will receive a prorated credit on your account for the portion of your annual membership and/or damage waiver fees during the three months that our service was suspended.  Monthly and annual fees will resume based on their regular timeframe starting in July.

     

     

    If you would like to change your plan or program, please email infocanada@enterprisecarshare.ca

  • My license is expired but the issuing authority in my province or state has provided an extension. What do I do?

    Please login to your account and follow the prompts to show us your license. Licenses that expired during the state of emergency will continue to register as valid in our system until the end of the state of emergency. After that time, you are required to renew your license and provide us with the updated information to prevent temporary account suspension. 

  • How do I contact Enterprise CarShare?

    Our local team is working from their homes but remains ready to serve you while our storefront is closed. For assistance from your local Member Service Team please call 1.844.341.7888, choose option 3 between 9:30.a.m. and 6:30.p.m., Monday through Friday (closed on holidays) or email infocanada@enterprisecarshare.ca

     

    Please note that we may be experiencing higher call volume at this time. Thank you for your patience. 

  • What is Enterprise CarShare doing to reduce risk during the Coronavirus outbreak?

    Protecting our Customers & our Employees:

     We are following the best practices recommended by the various health authorities to reduce risk and help protect our customer and employees during this Coronavirus outbreak. 

     

    These practices include:

    • Limiting the number of employees in a location
    • Using social distancing
    • Staying home if they are feeling ill 
    • Frequently washing hands 
    • Frequently sanitizing touchable surfaces with disinfectant 
    • Using disposable gloves and a disinfectant when cleaning vehicles 
    • Ensuring local teams have supplies and resources needed 

    Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work. 

     

    Vehicle Cleaning:

    Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.

    Each of our vehicles is thoroughly cleaned between every rental. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than high-touch points including:

    • Key / key fob
    • Steering wheel
    • Steering column
    • Seat belts
    • Center console
    • Door interiors
    • Door pockets
    • Interior door handles
    • Exterior door handles
    • Seat pockets / seat surfaces
    • Areas between seats & consoles
    • Areas between seats & doorjambs
    • Cupholders / compartments
    • Instrument panel
    • Accessory panel / touchscreen
    • Rearview mirror / side mirrors
    • Visors / visor mirrors
    • Dashboard / vents
    • Gear stick / gear shift
    • Trunk release
    • Among any other high-touch areas

    We also have measures in place to immediately isolate and quarantine any vehicle if needed.

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