State of Tennessee

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Vehicles

Nissan Versa
Volkswagen Jetta
Nissan Altima
Volkswagen Passat

Rates (including mileage)

Versa: $30.33/day              
Jetta:$31.33/day                   
Altima/Passat: $34.34/day

Fuel

State Fuel Cards are located in each vehicle

Where are the vehicles housed? All Enterprise CarShare vehicles will be located at and returned to the Blue Lot; this lot is located next to the FederalReserveBuilding across from the TennesseeTower, on the corner of Rosa L Parks and Charlotte Ave.

Do I need to use a specific vehicle? All vehicles have manufacturer placed model type located near the trunk of the vehicle. If you reserved a Passat, you have the choice of any Passat vehicle currently on the lot. If, for any reason, you need to switch vehicles after getting into one, contact Enterprise CarShare customer service at (877) 599-3227.

Are any Enterprise CarShare vehicles permanently assigned to individuals? No, Enterprise CarShare vehicles are shared by all approved drivers who are employees of state of TN.

When should I use Enterprise CarShare?  If you are located in the Capitol Hill Campus and you need a vehicle for five (5) days or less, you should reserve your vehicle thru the Enterprise CarShare program. Enterprise CarShare’s 24/7 access should eliminate the need to take a vehicle rented for State business home for the evening or weekend.

When should I use Enterprise?  If you need a vehicle for longer than a week; if you are not in close proximity to the Capitol Hill Campus; or you need a specialty vehicle like an SUV, truck or large van, then you should rent your vehicle from Enterprise.  You will receive the same discounted rate for these rentals

How do I make a reservation? All reservations are made on-line. Once you have joined, simply go to enteprisecarshare.com/tennessee and set up your reservation. (You may also use the mobile site m.enteprisecarshare.com to access the reservation from your smart phone.)

How do I get into the car?

  • Walk to the car and hold your Enterprise CarShare activated access control card or Enterprise CarShare membership card up to the card reader mounted in the windshield.
  • The light will turn yellow, indicating that the system is verifying your reservation.
  • Once verified, the light will turn green and unlock the doors.
  • NOTE: Please keep in mind that the car will only allow access during your reservation window. (If you reserve the vehicle for 11:00 AM, it will not allow you into the vehicle at 10:58 AM.)

Where are the keys?

Picking up: The keys are located in the glove box and should be removed at the start of the rental. The reservation and access control card are the keys to unlocking the car. The ignition will not turn over unless your card matches the reservation. Use the key as you normally would to lock and unlock the doors throughout your reservation (keys should not be placed back in the glove box until the end of the reservation).

Returning: The keys to the vehicle should remain with the driver at all times during the reservation.  Place keys back into glove compartment in the key holder return box (located in the glove compartment) only at the end of the reservation, before swiping the membership card on the card reader to end the reservation.

What the hours for the Enterprise CarShare program?  24/7, unlike the old MVM Dispatch fleet that was 7 AM-5 PM Monday-Friday.

What are my requirements when returning a Enterprise CarShare vehicle?  There are some simple rules:

  • The vehicle must be returned no later than the indicated end time of your reservation.  If you have to keep the vehicle beyond that time, PLEASE call 1-877-599-3227 and extend your reservation.
  • The vehicle must be returned with a full tank of fuel.
  • The vehicle should be returned to the same parking spot in the lot that you entered the vehicle. If that spot is not available park in a vacant spot next to the same vehicle type.
  • The vehicle should be cleared of all obvious trash.
  • There is absolutely NO SMOKING or PETS allowed in the vehicles.
  • Failure to follow any of the above rules could result in your Department being accessed a penalty of $50.00.

Is the rental car program available state wide?  Yes, any state employee in proximity of an Enterprise Office anywhere in Tennessee can rent a vehicle for business purposes. 

Where do we park?  You are now able to park your personal vehicles in the Blue Lot when using a rental from the Enterprise CarShare program. Other parking alternatives are also available. For day use, your vehicle should be safe in a General State Employee Parking lot. For overnight parking, the fenced-in lot at MVM is open from 7:00AM to 5:00 PM or Lot#6 near the Data Center is open from 6:00AM to 6:00PM are possibilities. You may also consider using an Enterprise Office located near your home when that is more convenient. Additionally, MVM is providing a shuttle service to assist you. You can contact them at 532-8903 for your needs.

How do I get my travel approved? Your department or agency will manage reservations within the Enterprise CarShare, Enterprise and National programs. Please contact your fiscal director if you have not received information on your travel authorization process.

Is the Enterprise CarShare/Enterprise Program mandatory?  The Enterprise CarShare/Enterprise Program replaces the old MVM Dispatch Program that you may be familiar with.  The program is available to all State employees and will provide up-to-date vehicles with low mileage and convenient locations.  The Program is mandatory only from the point of view that if you need a dispatch or rental vehicle for State business, then you would use the Enterprise CarShare/Enterprise Program. However, whether or not an employee chooses to take advantage of the Enterprise CarShare/Enterprise Program, chooses to use their personal vehicle, or some other means of transportation is strictly a decision between you and your department.       

How do I pay for fuel?  If you are using a Enterprise CarShare, there is a Voyager Fuel Card in the glove box for your fuel purchases, you need to give your receipts to your department. If you are renting from a local Enterprise office, you will need to pay for your fuel and turn in your receipts for reimbursement by your department.

When do I fuel the vehicle? Always return a Enterprise CarShare vehicle with a full tank of gas and free of dirt, debris and personal items. Remember, be courteous to the next driver. Failure to do so will result in a penalty fee.  Rentals from a local Enterprise office should be returned with the same level of fuel present at the time of rental.Rentals from a local Enterprise office should be returned with the same level of fuel present at the time of rental.

What if I find damage to the vehicle? Employees should complete a walk-around at the start of the reservation. If damage is found, call Enterprise CarShare customer service at (877) 599-3227.

What if the car won’t start? If the date and time of your scheduled reservation is accurate, please confirm that the card reader turns green when you swipe your access control card or Enterprise CarShare membership card. If you are still experiencing difficulties, please call Enterprise CarShare customer service (877) 599-3227. Make sure to report the issue to your state of TN administrator.

What if the car breaks down, or I get a flat tire? Contact Enterprise CarShare roadside assistance at (877) 599-3227.

Who do I contact for problems with the reservation system? Contact Enterprise CarShare customer service at (877) 599-3227.

What if I’m involved in an accident? Please notify Enterprise CarShare customer service at (877) 599-3227 and 911.

Can I use the vehicle for more than one appointment? Yes, as many as you want. The vehicle is yours to use for the time reserved.

What if I am going to be late returning the vehicle? As soon as you realize you will be late returning the vehicle, utilize any of these options:   

  • Log into the reservation site and click to extend your reservation.
  • Log into the mobile site (m.enterprisecarshare.com) via your smart phone to extend your reservation.
  • Contact Enterprise CarShare customer service at (877) 599-3227 to extend your reservation.
  • Late fees may apply.
  • What if I need to return the car early? If you need to shorten your reservation after the vehicle is checked out, utilize any of these options:
  • Log into the reservation site and click to change your reservation.
  • Log into the mobile site (m.enterprisecarshare.com) via your smart phone to change your reservation.
  • Contact Enterprise CarShare customer service at (877) 599-3227 to change your reservation.

What if I need to cancel my reservation? If you need to cancel your reservation, utilize any of these options:

  • Log into the reservation site (www.enterprisecarshare.com/tennessee) and click to change your     reservation.
  • Log into the mobile site (m.enterprisecarshare.com) via your smart phone to change your reservation.
  • Contact Enterprise CarShare customer service at (877) 599-3227 to change your reservation.
  • Cancellation fees may apply.

Who can drive a Enterprise CarShare vehicle? Only an approved state of TN employee may drive a Enterprise CarShare vehicle with an activated access control card or Enterprise CarShare membership card.

Can multiple authorized drivers drive during the same reservation? Yes. If there are multiple Enterprise CarShare approved employees going on a trip together, any of them may drive the vehicle regardless of who has it reserved. However, only the reserving employee’s access control card or Enterprise CarShare membership card will work to start and end the reservation. Please contact Enterprise CarShare customer service at (877) 599-3227 with any questions.

Can family or friends ride with me?  No, as State funds are paying for the cost of the rental, State rules prohibit non-State riders in the vehicles.  You can request an exemption to the rule in writing from the Commissioner of General Services.

Reserve

Log in at EnterpriseCarShare.com using your member ID and password.

Once logged in choose the time you need and the car you want to reserve.

Confirm your reservation (You will receive a confirmation email with details and directions).

Unlock and Go

Locate the vehicle identified on your reservation. 

Hold your membership card over the card reader on the windshield (Wait for the yellow light and then remove the card). 

The doors will unlock when the light turns green.

Remove the key from the key holder located in the glove box and enjoy the drive. 

If you need fuel while you’re out, there’s a pre-paid fuel card in the car.

Should you need any assistance, you can call our 24/7 Roadside Assistance and Member Service.

Return

Return your vehicle to the dedicated parking space where you found it.

Place key in key holder located in glove box (Make sure the fob “snaps” back into the key holder).

Exit the vehicle (Do not manually lock doors). 

Hold your membership card over the card reader on the windshield until the light turns red (If the light does not turn red, call us at 877-599-3227).

Once the light turns red, the doors will lock and your rental has ended.