General Faqs

NOTE: If Enterprise CarShare is on your work site for business use, your rules and policies may differ from those listed below. Please refer to your program-specific page for more details.

How do I become a member?

Choose a car sharing program near you from our join page and fill out the online application. Once your membership has been approved, you’ll receive an email confirmation. We will also mail you a membership card or key fob and welcome brochure. Your member ID number will be on your welcome brochure—you’ll need this to log in and access the reservation page. Ready to get started? Join Now.

How long until I am approved for driving?

Please allow up to 5-7 business days. The approval process is simple and we work fast to get you on the road as soon as we can. We will need to authorize your credit card and also verify that your driver’s license is valid. International members may take longer to get approved.

Can I become a member if I am under 21?

If you’re a student between 18 – 20 years old, at most of our University programs, you can join. Please check out our join page for more details.

Can I become a member if I have a license from another country?

You sure can! If you have a qualified driver’s license from another country and/or an international permit, you’ll just need a credit card to apply.

To join, simply fill out an application by going to the program details page.

How do I make a reservation?

Use your member ID to log in on the homepage. The login function is always in the top right hand of the website. Enter your Member ID and personally selected password. You can make a reservation 24/7 with as little or as much notice as you like. See your program for details.

What is the reservation cancellation policy?

We know that plans can change.  You can modify or cancel your reservation online or by phone (877-599-3227) before your reservation begins.  If you cancel with less than 4 hours notice, you will be charged for the estimated cost of your reservation, minus any time rebooked by another member. 

Who can drive the cars?

Only you or another approved member on the same Enterprise CarShare account can drive the vehicle during your reservation. That's the benefit of being a member.

Is mileage included in my hourly rate?

Depending on the plan you choose, your rate may also include a limited amount of miles per car share period. Any miles over your limit will be charged at a low per-mile rate. Check your local rates for your mileage limit and per-mile charge.

Are pets allowed in the vehicles?

Pets are allowed only if they are kept in a pet carrier. Pet hair on the seats may result in a cleaning fee. 

What if I cannot find the vehicle when I go to begin my reservation?

If you get to the Enterprise CarShare parking area and your car is not there, contact us and we will assist you by locating the vehicle or switching your reservation to another available vehicle.

How do I unlock the vehicle?

When you arrive at the vehicle, you'll see a sensor on the drivers' side windshield. Hold your membership card or fob over the sensor until you hear the doors unlock. Once you're in the car, the keys will be located inside. Now you're ready to roll!

What happens when I return the vehicle and there is an unauthorized vehicle in the reserved parking area?

Contact us immediately so we can make arrangements to remove the unauthorized vehicle and give you directions on where to park.

Can I take a one-way trip?

Car sharing is not a one-way rental program and your vehicle must be returned to the original reserved parking area where you picked it up. This allows it to be easily found and used by the next member.

Can I book in another city?

Yes, but depending on your city, additional steps may be required. Please contact us for information.

How do overnight charges work?

If you would like to keep the car overnight, reasonable overnight rates may apply. Check your program details page or contact us.

Who is responsible for filling the gas tank?

One of the responsibilities of membership is to refill the gas tank when it hits 1/4 full during your car share period. The fuel card can be used at any fueling location that accepts MasterCard. 

How do I refuel the vehicle?

When you pull into the gas station, retrieve the fuel card from the glove box and use the pre-paid fuel card at the pump or inside the station like you would any other credit card.  When prompted, enter the vehicle mileage from the odometer.  When prompted for the Driver ID, enter the six-digit number on the front of your membership card.  Fill the tank with regular unleaded gas  Return gas card to the glove box

What if I am running late bringing the vehicle back?

Returning the vehicle late or extending after your reservation has ended will incur a penalty. If you know you're going to be late, extend online or by phone before the end of your reserved time. If there's no reservation right after yours, we can extend your reservation without a problem. If your extension or late return delays another member, an inconvenience fee may apply.

Who pays for a traffic ticket?

The member is responsible for paying for all tolls, traffic or parking tickets while using an Enterprise CarShare vehicle.

What happens if the vehicle breaks down during the reservation?

In the event of a breakdown, flat tire or other problem, contact us so we can dispatch our 24 hour roadside assistance.

What if I get into an accident?

An accident checklist can be found in the glove box. Call the police in case of an emergency to make a report and then fill out the accident checklist. Please contact us and notify us of the accident immediately. We will assist you in any way possible and make alternate arrangements for the next Enterprise CarShare member that has a reservation for that vehicle.

What happens if I damage the vehicle?

Members may be responsible for damage. To determine whether your program provides Liability and Damage Waiver coverage, please find that specific program page here or email us at info@enterprisecarshare.ca.

What if the vehicle is damaged when I arrive for my rental?

We don't want to hold you responsible for damage that existed prior to your use of the car. Please inspect the car prior to each rental. If you find damage when you are picking up the car, please contact us immediately. This will allow us to document the damage prior to your use and, if needed, make other arrangements for you.

What if I need a vehicle equipped with a Mobility Device?

Enterprise CarShare is committed to providing mobility options for our customers with disabilities. Mobility devices including left hand controls with spinner knobs, left foot accelerators and pedal extenders are available at no additional charge.

Due to the unique nature of our services and the fact that mobility devices require installation, please contact a service representative by phone, 24 hours a day at 866-225-4284 to reserve a vehicle with such devices. Please note mobility device-equipped vehicles will be provided by Enterprise Rent-A-Car. 48 hours advanced notice is required. See Customers with Disabilities for more information.

Is there special family membership?

We do offer special family memberships so your entire gang can share a car! Email us today at info@enterprisecarshare.ca to learn more about this special membership rate. 

What type of car can I reserve?

We have an assortment of vehicles in every area location. The type of car you can reserve depends solely on what is available in your area.

Where am I authorized to drive?

Please refer to your programs Terms and Conditions for restrictions.

Can I smoke in a car?

No—there is a fine for smoking in our vehicles.

Am I responsible for cleaning the vehicle?

An Enterprise representative will clean your vehicles on a regular schedule. Since this is a car sharing community and the cars cannot be cleaned after every use, be sure to leave the vehicle in good condition for the next member by taking your personal belongings and removing any trash upon exiting the vehicle.

How do I cancel my membership?

Please contact us to cancel your membership so that we can review your account and provide instructions for returning your membership card. 

How do I remove a member from our business or government account?

The account administrator can contact us to remove a member from the account.  We’ll provide instructions for returning membership card. 

What if I lose my membership card?

Call or contact us to request a replacement.  In most cases, a $10 replacement fee will apply. 

How do I sign up as a member on my employer's account?

You can join by visiting your program details page or via a link provided by your employer. 

Business/Government

If Enterprise CarShare is on your work site for business use, your rules and policies may differ from those listed below. Please refer to your program-specific page for more details.

Is there special membership for business accounts?

Yes, we develop custom programs for businesses, governments and universities based on your organization’s size, needs and goals. These memberships range from placing a few cars near your building, to offering a private fleet for your employees only.

Reach out to us today and learn about how we can help your organization save money, reduce emissions and be a leader in your community.

Who can use the vehicles that are near our building?

It depends on what type of program we have developed for you. Some organizations elect to have us place a few cars near their office but anyone in the city can use them. Other organizations have us set up an entire private fleet just for their employees and clients to use. Contact us today to learn more about what’s best for your organization. View Case Studies.

Does an organization’s car sharing program include insurance?

Business and Government Liability and Damage Waiver coverages vary by program. Please visit your program specific page for details.

Am I responsible for cleaning the vehicle?

An Enterprise representative will clean your vehicles on a regular schedule. Since this is a car sharing community and the cars cannot be cleaned after every use, be sure to leave the vehicle in good condition for the next member by taking your personal belongings and removing any trash upon exiting the vehicle.

What types of vehicles can be shared?

We will evaluate your organization’s needs and suggest specific car models for you to share. We offer a large and diverse fleet of newer vehicles, including fuel-efficient sedans, SUVs, pickup trucks, electric models and hybrid models.

What if we need a vehicle equipped with a Mobility Device?

Enterprise CarShare is committed to providing mobility options for our customers with disabilities. Mobility devices including left hand controls with spinner knobs, left foot accelerators and pedal extenders are available at no additional charge.

Due to the unique nature of our services and the fact that mobility devices require installation, please contact a service representative by phone, 24 hours a day at 866-225-4284 to reserve a vehicle with such devices. Please note mobility device-equipped vehicles will be provided by Enterprise Rent-A-Car. 48 hours advanced notice is required. See Customers with Disabilities for more information.

What happens if we damage the vehicle?

Members may be responsible for your program specific retained responsibility. To determine whether your program provides Liability and Damage Waiver coverage, please find that specific program page here or email us at info@enterprisecarshare.ca.

Who pays for a traffic ticket?

The member is responsible for paying for all tolls, traffic or parking tickets while using an Enterprise CarShare vehicle.

What happens if there is a breakdown during the reservation?

In the event of a breakdown, flat tire or other problem, contact us so we can dispatch our 24 hour roadside assistance.

Who is responsible for filling the gas tank?

One of the responsibilities of membership is to refill the gas tank when it hits 1/4 full during your car sharing period. The car can be refueled at any one of 160,000 gas stations that display the Wright Express logo. Be sure to return the fuel card to the same place you found it after you've filled the tank. A lost fuel card could result in a fee.

How do we refuel the vehicle?

When you pull into a gas station, retrieve the fuel card and swipe the card like you would any credit card at the pump. When prompted, enter the vehicle mileage from the odometer and the 6-digit fuel PIN. Fill the tank with regular unleaded gasoline and then return the fuel card where you found it.