General Faqs

NOTE: If Enterprise CarShare is on your work site for business use, your rules and policies may differ from those listed below. Please refer to your program-specific page for more details.

How do I become a member?

Choose a car sharing program near you from our locations list and fill out the online application. Once your membership has been approved, you’ll receive an email confirmation. We will also mail you a membership card and welcome brochure. Your member ID number will be on your welcome brochure—you’ll need this to log in and reserve. Ready to get started? Join Now.

How long until I am approved for driving?

Please allow up to 3-5 business days. The approval process is simple and we work fast to get you on the road as soon as we can. We will need to authorize your credit card and also verify that your driver’s license is valid. International members may take longer to get approved.

Can I become a member if I am under 21?

If you’re a student between 18 – 20 years old, at most of our University programs, or where required by law, you can join. Please check out your location details page for more details.

Can I become a member if I have a license from another country?

You sure can! If you have a qualified driver’s license from another country and/or an international permit, you’ll just need a credit card to apply.

To join, simply fill out an application by going to the location details page.

How do I make a reservation?

Use your member ID to log in on the homepage. The login function is always in the top right hand of the website. Enter your Member ID and personally selected password. You can make a reservation 24/7 with as little or as much notice as you like. See your location page for details.

What is the reservation cancellation policy?

Since this is a community, canceling as soon as possible will allow another member to reserve that vehicle. Please see your program details for your specific cancellation policy.

Who can drive the cars?

Only you or another approved member on the same Enterprise CarShare account can drive the vehicle during your reservation. That's the benefit of being a member.

Is mileage included in my hourly rate?

Depending on the plan you choose, your rate may also include a limited amount of miles per car share period. Any miles over your limit will be charged at a low per-mile rate. Check your location page for your rate plan’s mileage limit and per-mile charge.

Are pets allowed in the vehicles?

Pets are required to be crated at all times while in the vehicle.  (Service animals used by members or passengers with disabilities are allowed in the vehicle without a carrier.) Please return the vehicle free of pet hair. Pet hair on the seats may result in a cleaning fee. 

What if I cannot find the vehicle when I go to begin my reservation?

If you get to the Enterprise CarShare parking area and your car is not there, call us and we will assist you by locating the vehicle or switching your reservation to another available vehicle.

How do I unlock the vehicle?

When you arrive at the vehicle, you'll see a sensor on the drivers' side windshield. Hold your membership card over the sensor until you hear the doors unlock. The keys will be inside in the vehicle or with the valet. Now you're ready to roll!  

NOTE: Unlocking the vehicle may differ depending on your program and location.  Please visit your location page for exact details.

What happens when I return the vehicle and there is an unauthorized vehicle in the reserved parking area?

Call us immediately so we can make arrangements to remove the unauthorized vehicle and give you directions on where to park.

Can I take a one-way trip?

Car sharing is not a one-way rental program, so your vehicle must be returned to the original reserved parking area where you picked it up. This allows it to be easily found and used by the next member.

Can I book in another city?

Yes, but depending on your city, additional steps may be required. Please contact us for information.

How do overnight charges work?

If you would like to keep the car overnight, discounted overnight rates may apply. Check your location page or contact us for more information.

Who is responsible for filling the gas tank?

One of the responsibilities of membership is to refill the gas tank when it drops to 1/4 full during your car sharing period. The car can be refueled at any one of 160,000 gas stations that display the Wright Express logo. Be sure to return the fuel card to the same place you found it after you've filled the tank. Failure to return the vehicle with a minimum ¼ tank of fuel or a lost fuel card could result in a fee.

How do I refuel the vehicle?

When you pull into a gas station, retrieve the fuel card and swipe the card like you would any credit card at the pump. When prompted, enter the vehicle mileage from the odometer and your unique 6-digit fuel PIN. Fill the tank with regular unleaded gasoline and then return the fuel card where you found it.

What if I am running late bringing the vehicle back?

Returning the vehicle late or extending after your reservation has ended will incur a penalty. If you know you're going to be late, extend online or by phone before the end of your reserved time. If there's no reservation right after yours, we can extend your reservation without a problem. If your extension or late return delays another member, an inconvenience fee may apply. 

Who pays for a traffic ticket?

The member is responsible for paying for all tolls, traffic or parking tickets while using an Enterprise CarShare vehicle.  If you incur a parking or toll violation, pay the associated fines as soon as possible.  Any violations we receive on your behalf will be transferred to your name by the parking/toll authority or directly billed to you by Enterprise CarShare, and an administrative fee will apply.

What happens if the vehicle breaks down during the reservation?

In the event of a breakdown, flat tire or other problem, call us immediately so we can dispatch our 24-hour roadside assistance.

What if I get into an accident?

An accident checklist can be found in the glove box. Call the police to make a report and fill out the accident checklist. Please call to notify us of the accident immediately so that we can create a report of the information you collect and assist you in any way possible.  We’ll be sure to make alternate arrangements for the next Enterprise CarShare member that has a reservation for that vehicle.

What happens if I damage the vehicle?

Members may be responsible for damage.  Liability and Damage Waiver coverage may be included in your membership, and varies by program or location.  Please review your location details page or contact us for more information. 

If you are in an accident with another vehicle, we will respond to claims from other parties up to the limits required by the state and as described in the terms and conditions of your application.

What if the vehicle is damaged when I arrive for my rental?

We don't want to hold you responsible for damage that existed prior to your use of the car. Please take a few minutes before you drive to inspect the car prior to each rental. In the glove box, you’ll find a damage evaluator and instructions for reporting damage or vehicle issues at the time of pick up. Please call us immediately to report any problems so that we can document the vehicle’s condition prior to your use and, if needed, make other arrangements for you.

 

What if I need a vehicle equipped with a Mobility Device?

Enterprise CarShare is committed to providing mobility options for our customers with disabilities. Mobility devices including left hand controls with spinner knobs, left foot accelerators and pedal extenders are available at no additional charge.

Due to the unique nature of our services and the fact that mobility devices require installation, please contact a service representative by phone, 24 hours a day at 866-225-4284 to reserve a vehicle with such devices. Please note mobility device-equipped vehicles will be provided by Enterprise Rent-A-Car. 48 hours advanced notice is required. See Customers with Disabilities for more information.

Are there special family memberships?

We do offer special family memberships so your entire gang can share a car! Visit your location details page or contact us today to learn more about this special membership rate. 

What type of car can I reserve?

We have an assortment of vehicles in each location. View available vehicles on your location details page.

Can I drive out of state?

Please refer to your location or program’s Terms and Conditions for restrictions.

Can I smoke in a car?

No—there is a fine for smoking in our vehicles. 

Am I responsible for cleaning the vehicle?

An Enterprise representative will clean your vehicles on a regular schedule. Since this is a car sharing community and the cars cannot be cleaned after every use, be sure to leave the vehicle in good condition for the next member by taking your personal belongings and removing any trash upon exiting the vehicle.

How do I cancel my membership?

Please contact us to cancel your membership so that we can review your account and provide instructions for returning your membership card or fob. 

What if I lose my membership card or fob?

Call or contact us to request a replacement.  In most cases, a $10 replacement fee will apply. 

Business/Government

If Enterprise CarShare is on your work site for business use, your rules and policies may differ from those listed below. Please refer to your program-specific page for more details.

Are there special memberships for business accounts?

Yes, we develop custom programs for businesses, governments and universities based on your organization’s size, needs and goals. These memberships range from placing a few cars near your building, to offering a private fleet for your employees only.

Reach out to us today and learn about how we can help your organization save money, reduce emissions and be a leader in your community.

Who can use the vehicles that are near our building?

It depends on what type of program we have developed for you. Some organizations elect to have us place a few cars near their office but anyone in the city can use them. Other organizations have us set up an entire private fleet just for their employees and clients to use. Contact us today to learn more about what’s best for your organization. View Case Studies.

Does an organization’s car sharing program include insurance?

Business and Government Liability and Damage Waiver coverage vary by program. Please visit your location page for details.

Are we responsible for cleaning the vehicle?

An Enterprise representative will clean your vehicles on a regular schedule. Since this is a car sharing community and the cars cannot be cleaned after every use, be sure to leave the vehicle in good condition for the next member by taking your personal belongings and removing any trash upon exiting the vehicle.

What types of vehicles can be shared?

We will evaluate your organization’s needs and suggest specific car models for you to share. We offer a large and diverse fleet of newer vehicles, including fuel-efficient sedans, SUVs, pickup trucks, electric models and hybrid models.

What if we need a vehicle equipped with a Mobility Device?

Enterprise CarShare is committed to providing mobility options for our customers with disabilities. Mobility devices including left hand controls with spinner knobs, left foot accelerators and pedal extenders are available at no additional charge.

Due to the unique nature of our services and the fact that mobility devices require installation, please contact a service representative by phone, 24 hours a day at 866-225-4284 to reserve a vehicle with such devices. Please note mobility device-equipped vehicles will be provided by Enterprise Rent-A-Car. 48 hours advanced notice is required. See Customers with Disabilities for more information.

What happens if one of our members damages the vehicle?

Business and Government Liability and Damage Waiver coverage varies by program. Please review your location details page or contact us for more information.

Who pays for a traffic ticket?

The member is responsible for paying for all tolls, traffic or parking tickets while using an Enterprise CarShare vehicle.

What happens if there is a breakdown during the reservation?

In the event of a breakdown, flat tire or other problem, call us immediately so we can dispatch our 24 hour roadside assistance.

Who is responsible for filling the gas tank?

One of the responsibilities of membership is to refill the gas tank when it hits 1/4 full during your car sharing period. The car can be refueled at any one of 160,000 gas stations that display the Wright Express logo. Be sure to return the fuel card to the same place you found it after you've filled the tank. A lost fuel card could result in a fee.

How do we refuel the vehicle?

When you pull into a gas station, retrieve the fuel card and swipe the card like you would any credit card at the pump. When prompted, enter the vehicle mileage from the odometer and the 6-digit fuel PIN. Fill the tank with regular unleaded gasoline and then return the fuel card where you found it.

How do I remove a member from our business or government account?

The account administrator can contact us to remove a member from the account.  We’ll provide instructions for returning membership card or fob. 

How do I sign up as a member on my employer's account?

You can join by visiting your organization’s location page or via a link provided by your employer.